1. Introduction
At Glow, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

2. Eligibility for Returns

• Returns are accepted only for unused and unopened products in their original packaging.
• You must request a return within 7 days of receiving your order.
• Opened, used, or damaged products due to customer handling are not eligible for returns.

3. Return Process

• To initiate a return, contact our support team at [your email] or [your phone number] with your order details.
• Once approved, you will receive return instructions.
• The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

• Refunds will be processed once we receive and inspect the returned product.
• Approved refunds will be issued within 5-7 business days via the original payment method.
• Shipping fees are non-refundable.

5. Exchanges

• If you receive a damaged or incorrect item, we will offer a free replacement instead of a refund.
• Contact us within 48 hours of receiving your order for assistance.

6. Non-Returnable Items

• Used or opened skincare products.
• Discounted or sale items.
• Products damaged due to improper use.

7. Changes to Policy
We reserve the right to update this policy at any time. Please check our website for the latest version.

For any questions, feel free to contact us. We’re here to help!